Welcome to Amaze’s FAQ page! Here, you’ll find answers to some of the most common questions about our products, ordering process, shipping, returns, and more. If you can’t find what you’re looking for, feel free to contact our customer support team—we’re here to help!
How do I place an order?
To place an order, simply browse our collections, select your desired items, choose the right size and color, and add them to your cart. When you’re ready, click on the cart icon to proceed to checkout and follow the instructions to complete your purchase.
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, and American Express, as well as PayPal and other popular payment options. All transactions are secure and encrypted for your safety.
How long does shipping take?
For orders within the United States, delivery takes approximately 3 business days after processing. International orders typically arrive within 14 business days. You will receive a tracking number via email once your order has shipped.
Do you offer free shipping?
Yes, we offer free shipping on all orders, both within the United States and internationally.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive an email with your tracking information. Use the provided link to track your package directly.
What is your return policy?
We offer a no-questions-asked return policy. You can return any item within 14 business days of receiving your order for a full refund or exchange. Simply contact our customer service team, and they will guide you through the process.
How long does it take to process a refund?
Refunds are processed within 30 business days once we receive your returned items. You’ll receive a confirmation email when your refund has been issued.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service immediately with your order number and photos of the issue. We’ll either send a replacement or issue a full refund.
How can I contact customer service?
You can reach our customer service team via email at info@amazestoreus.com or through the contact form on our website. We aim to respond to all inquiries within 24 hours.
Do you have physical stores?
No, we do not have physical stores. Amaze operates exclusively online, allowing us to offer high-quality fashion directly from our factory to your door at affordable prices.